Frequently Asked Questions (FAQs)

Ans: This program will not only enhance our bond but also keep you updated with the latest in lighting technology so that you can delight your customers with the best solutions. As a member you will also earn points each time your referred customers buy smart lighting product from a Philips Smart Light Hub.

Ans: Eligible products or eligible SKUs are those products which are included in the program. All the Philips lighting products available at Philips Smart Light Hubs are eligible under the program.

Ans: Every time your referred customer purchases a product from a Philips Smart Light Hub, you will earn points.

Ans: To start with, members earn 1 Reward Point for every Rs.100/- of sales conversion at a Philips Smart Light Hub. As the member reaches the next milestone, the Reward Points earned per Rs.100/- of sales conversion also increase. The points earned in a month will be credited to your program account by the mid of the next month.

Ans: You can login with your registered mobile number and OTP at www.philipssmartlighthub.com to know the details. In addition, you will receive Monthly Point statement via e-mail on your registered e-mail ID.

Ans: Member will receive SMS/ e-mail/Push notifications on registered mobile number/ e-mail ID regarding any change or update.

Redemption window is a gateway where you can redeem your points for exciting rewards basis your point balance throughout the year.

Ans: As per the new IT Act -194R. It requires the deduction of tax at source at 10% for any benefit or perquisite.
Kindly refer to income tax communication circular for more details.

Ans: If the threshold limit of 21,000(points)- of redemption is crossed within a financial year( 1st April’23- 31st Mar’24), then 10% of total redemption value (points) will get deducted from your account (point balance) as TDS.

Ans: Member can refer the complete TDS calculation under Redemption section of your Smart Connect Log In. Given just above your products in the cart.

Ans: The redemption window is open throughout the year. The more points you collect the more exciting gift vouchers you can redeem.

Ans: Member can redeem any number of gift vouchers from the rewards catalogue using the reward points balance.

Ans: No. You can’t exchange your points for cash.

Ans: You can’t pay in cash for additional points to redeem a voucher from the catalogue. The point balance should be equal or higher than the gift’s point value.

Ans: You can place your redemption request through the program website.

Ans: Your redeemed rewards will be delivered at your registered email ID within 5 working days from the date of redemption request.

Ans: Your points will remain valid during that calendar year (1st Jan’2023- 31st Dec’2023) ; new cycle will begin when the sales of next year Jan (10th of Feb) month will get added in the program.

Ans: Your account will become inactive from the date of exit. We recommend that you redeem the points in your account before exiting the program. Once you exit the program, the points cannot be redeemed.

Ans: In case of any queries or feedback, you can contact the Philips SmartConnect program helpdesk from your registered mobile number/ e-mail ID.
Email at: support@philipssmartconnect.com
Call at: 044- 69235000 (Toll-free), Monday to Saturday, 10 am to 6 pm